Expert Answers for Your Journey

Organizing your bespoke transportation with RideMeister is crafted to ensure utmost ease. We suggest making your reservation through our website via the ‘Request a Ride’ page, which offers a seamless, around-the-clock online booking experience, allowing you to personalize your service. For particular requests or tailored support, our dedicated team is also accessible by telephone, WhatsApp, and email.

To ensure the availability of your preferred service, particularly during peak travel seasons or for specialized arrangements, we recommend making reservations well in advance. For standard transfers, such as airport or point-to-point services, we suggest providing at least 48 hours’ notice. For more elaborate services, including bespoke itineraries or event transportation, we advise booking at least one week prior to your required service time. While we endeavor to accommodate last-minute requests, please understand that these are subject to the availability of our chauffeurs and fleet

RideMeister is committed to providing a clear and accommodating cancellation policy, designed with your flexibility in mind. Cancellations made 24 hours or more before the scheduled service will not incur any charges. For cancellations between 12 and 24 hours of the service, a 50% fee will be applied. To proceed with a cancellation, please contact our dedicated cancellation team at [email address removed]. Refunds will be processed within 7 business days to the original payment method. Our client service team remains available to assist with any further questions or concerns.

To ensure a smooth experience, we proactively monitor flight statuses, allowing us to anticipate any potential disruptions to your travel schedule. As part of our commitment to exceptional service, we provide a complimentary waiting period upon airport transfers: clients are granted 60 minutes, while First Class clients enjoy an extended 90 minutes. This thoughtful inclusion accommodates the time needed for disembarkation and baggage collection, even if your flight experiences delays. Should any other travel-related disruptions arise, our client service team is dedicated to offering flexible solutions and adjustments to your service.