Privacy Policy

Effective Date: 02/12/2024

Ridemeister GmbH (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data, in compliance with the Swiss Federal Act on Data Protection (nFADP).

1. Information We Collect

We process the following personal data to provide our services:

Contact Information: Name, email address, and phone number.
Service Details: Pickup and drop-off locations.
Payment Information: Processed securely through third-party providers (PayPal, WooCommerce).
Technical Data: Anonymized IP addresses, device types, and browsing behavior (via Google Analytics).

2. How We Collect Your Data

We collect data through:

Direct Interactions: When you book services or communicate with us.
Third-Party Tools: Google Analytics for website performance monitoring.

3. Purpose of Data Collection

We collect your data to:

Manage and fulfill transfer bookings.
Communicate with you regarding your bookings or inquiries.
Process payments securely.
Improve our services using website analytics.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

Contractual Obligations: To fulfill bookings and process payments.
Legitimate Interests: To enhance our services and communication.
Legal Compliance: To meet Swiss regulatory requirements.

5. Data Storage and Security

We store your data securely in an encrypted WordPress database, employing robust technical and organizational measures:

Database encryption.
Restricted access for authorized personnel only.
Regular updates to our security systems.

6. Data Sharing

We only share your data with trusted third parties to facilitate our services:

Google Analytics: For website analytics (data may be transferred internationally with safeguards).
Payment Processors: PayPal and WooCommerce for secure transactions.

7. International Data Transfers

Data transfers outside Switzerland, such as those involving Google Analytics and PayPal, comply with applicable data protection regulations, using safeguards like standard contractual clauses.

8. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by Swiss law. Upon request, we will delete your data unless legally obligated to retain it.

9. Your Rights

As a user, you have the right to:

Access the personal data we hold about you.
Correct inaccuracies in your data.
Request deletion of your data, subject to legal obligations.
Object to or restrict certain types of processing.
File a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).

To exercise your rights, contact us at hello@ridemeister.ch.

10. Cookies

We do not use cookies or similar tracking technologies on our website.

11. Complaints

If you believe your rights have been violated, you can file a complaint with:
Swiss Federal Data Protection and Information Commissioner (FDPIC)
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12. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal requirements or our services. Updated policies will be posted here with a revised effective date.

13. Contact Us

For any questions or concerns, please contact us:

Ridemeister GmbH
Schauenbergstrasse 29
8046 Zurich, Switzerland
Email: hello@ridemeister.ch
Phone: +41 78 331 67 66